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As banks rollout their remote banking initiatives
aggressively, the right strategy makes a difference between a successful
or a restrictive future growth of alternate distribution channels
and remote banking initiative. Having a successful alternate distribution
program implies that the bank can isolate its core business functions
from the intricacies of electronic distribution channels. This ensures
minimal interruption to core banking function and faster as well
as consistent deployment of new services through diversified remote
banking channels. |
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| Solution |
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Features |
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IRIS is the Next Generation Enterprise
Switching Middleware based on Phoenix technology that
lays the foundation for alternative distribution infrastructure
on which channels and services can be added with great
ease and in very short time.
IRIS builds a strong framework for
banks on which they can immediately deploy support for
various delivery channels like ATM, IVR, Call Center,
Point of Sale Network (at branches/merchants), Internet
Banking, Cellular Banking, Bill Payments etc. Whatever
the delivery channel, IRIS provides the bridge between
the bank’s service offering and service delivery
to its customers. Such architecture unveils real power
of IRIS, when it is used beyond a conventional debit
switch and as a middleware to integrate the front-end
alternate delivery channels. IRIS middleware architecture
simplifies an otherwise complex network of heterogeneous
systems and solutions, by providing a singular interface
to the hosts, shielding all the intricacies of the front-end
channels and effectively isolating their complexities
from back end systems. |
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IRIS has an intuitive
web-based UI with a robust RDBMS architecture harnessing
the power or Oracle. IRIS offers the following services
and a feature suitable for today’s needs, and
well equipped for tomorrow’s expectations: |
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- Alternate Channel Expansion
- Services on Regional and International Networks
- Remote Banking
- Card Personalization and Customer Management
- Customer Services and Dispute Management
- Operations and Back-office solution
- Self Service Terminal Management
- EMV Issuing Acquiring and Personalization
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