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A common problem in many financial transaction
processing networks is that of monitoring of various critical elements
like fitness and supply status of Automated Teller Machines (ATMs),
processing and communication status of back end system(s), monitoring
service uptime, Intuitive call management and call escalation, processing
and communication status of external authorization points (e.g.
VISA, Cirrus, National or Regional Shared ATM switch etc.)
For effective management of a bank’s electronic
transaction network and for ensuring a high uptime, it is essential
that various end points involved in transaction processing can be
intuitively managed and monitored from a central site through resources
of varying experiences.
InSight bridges this gap by providing a complete
web-based system to monitor the entire self service network of a
bank. |
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| Solution |
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Features |
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InSight is a web
based monitoring, management and reporting tool for
Self Service Terminals, can be the solution for monitoring
a bank’s self service network. .
InSight is highly configurable where
the user can set up their own views, alarms and levels
of detail that they want to monitor. InSight can be
installed in a single institution or a multi institution
environment while the monitoring can be done over the
Internet or a private network.
Since InSight also provides an online
view of the supplies and cash status in the ATM, a bank
can take proactive measures to ensure its ATM network
uptime.
The ATM Monitoring function of InSight
is self-learning and automatically discovers the ATMs
attached to the network it is monitoring. Designed with
a web-based interface in mind, InSight offers ease-of-use
and operations through an intuitive user interface.
InSight connects directly with the SSTs allowing quicker
and accurate acquisition of information. |
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Some of the standard features of InSight
include:
- Intuitive Web based user interface, Smarter Navigation
- Zero Installation
- Monitors every device inside the SST supported
by the ATM vendor
- Supports multiple ATM vendors
- Monitor Host(s), HSMs, external network(s) and
GDC channels
- Comes with a flexible and comprehensive reporting
tool for generating reports related to SST monitoring
as well as MIS transactional reports on all delivery
channels including IVR, Call Center, IB, etc.
- Live transaction data import from Phoenix into
InSight with realtime transactional information
- Provides basic management functionality for SSTs
- Real time monitoring with up-to-the minute statuses
of devices and supplies on the SSTs
- Remote ATM reboot option through web interface
- Customizable ‘Low Cash’ threshold for
every ATM
- Configurable SMS-Email alerts and warnings
- Enhanced web based user management that group user
on the basis of regions
- Comprehensive Report Generation Wizard
- Variety of status indicators ranging from visual
alarms, ticker notifications to automatic discovery
of new ATMs to the database
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