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The local market has witnessed a tremendous
growth in the past few years. Increasing customer and card base,
expanding ATM networks and phenomenal increase in the transaction
volumes, all of this requires maximum service levels and efficient
dispute resolution mechanisms.
TPS’ EYE and EJ, a standalone transaction
camera and electronic journaling suite, is a comprehensive and complete
solution to fulfill the need for a powerful method to resolve ATM
transaction disputes with visual and transactional proof. |
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| Solution |
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Features |
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TPS EYE is a state of the art;
a true multi-vendor ATM based transaction driven security
camera solution that allows snaps shots of cardholders
to be taken at different points during the transaction
life cycle. EYE supports multiple cameras (upto four
cameras) and multiple picture point (upto 9 capture
points) with high resolution image quality. Sophisticated
compression algorithms used in EYE allow images to be
twenty (20) times smaller with no visible loss of quality.
Together with efficient compression algorithm, EYE offers
built-in scheduling algorithms and multiple picture
transport functions to further minimize bandwidth load
for secure picture transfers.
To increase the reliability of images
captured by TPS EYE on ATM, TPS introduced its latest
researched technique called CERT (Chromatic Element
Recognition Technique) within its EYE product. CERT
mechanism enhances the reliability of pictures captured
by dynamic sensing of chromatic element to guard against
CCD Camera sensor failure, Out of focus images, covered
or obstructed camera lens, dislodged or displaced camera
in ATM fascia and over bright or dark conditions beyond
acceptable light conditions.
Plugged with complimenting TPS EJ solution, the pictures
captured by EYE can be tagged with ATM journal entries
to further facilitate the bank in investigating transaction
dispute cases. EJ allows centralized real-time download
of Electronic Journal from all the SSTs connected to
the network. This extremely important feature will enable
the bank to centrally capture, store and review the
audit trace log of the transactions at the SSTs. This
way the bank can scrutinize what exactly happened at
the SST during any particular transaction.
The combination of Electronic Journal
with the pictures obtained through the EYE solution
forms the most incredible evidence for resolving suspect
transactions. |
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- Centralized Electronic Journaling for archiving,
searching and decrypting journal data from all the
SSTs on the network in electronic form
- Maintains a centralized image and ATM journal repository
- Highly configurable to support various picture
points
- Multiple Picture Download methods like Immediate
download, On-Request Download, Scheduled/Batch download,
selective download
- Automatic purging mechanism from the ATM to save
disk space
- Optimized Compression for maximum resource utilization
- Camera hardware independent
- Multiple Search criteria including PAN (Card Number),
TSN (Transaction Sequence Number), Transaction Date
and Time and Terminal ID
- Integrated Electronic Journaling
- Remote Configuration of clients
- Easy to use and intuitive web-based server component
- Supports Windows NT and XP platforms
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